About the Role Step into a high‑impact technical support role where you’ll be the go‑to expert for backend integrations and campaign troubleshooting. As an Advanced Technical Support Specialist , you’ll handle client queries through live chat, email, and ticketing systems — no voice calls required. You’ll work closely with engineering and product teams to ensure seamless ad‑tech performance across platforms like TikTok Ads, Facebook Ads, and Google Ads.

Key Responsibilities

• Resolve client issues via chat, email, and tickets with speed and accuracy.
• Troubleshoot integrations for TikTok Pixel, Events API, SDKs, and server‑side tracking.
• Analyze logs and debug server‑side events to maintain campaign attribution.
• Execute SQL queries to extract and report performance data.
• Collaborate with engineers on root‑cause analysis and integration improvements.

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