Team Leader – Reed in Partnership

Reed in Partnership is a British family-owned company dedicated to positive transformation. We are looking for a Team Leader to manage two Employment Advisers and a reduced caseload of around 20–25 people.

Responsibilities

• Act as a part‑fee earner against agreed targets.
• Conduct outreach activity and support Employment Advisers to gain attachments from outreach.
• Identify skills gaps and coordinate training needs.
• Provide regular informal one‑to‑one reviews, input into the monthly CAR process, bi‑annual reviews and Performance Development Reviews.
• Coach co‑members by delegating responsibilities.
• Weekly and monthly checks of all KPI’s, utilizing Management Information tools to monitor performance, trends and best practice.
• Assist the Operations Manager in preparing and delivering presentations at partner events.
• Monitor customer services and resolve basic/i...