Become an Advisor in Client Financial Services at LGI Healthcare Solutions, where you will support customers with financial management software. Utilize your bilingual skills in a dynamic setting.
You will assist clients in optimizing their usage of LGI's financial software solutions. This role emphasizes timely customer care, problem resolution, and facilitating process improvements. Engage in continuous learning and contribute to customer success in a supportive environment.
Key Responsibilities:
• Create and manage customer service requests
• Troubleshoot and document software issues effectively
• Evaluate and escalate urgent customer inquiries
• Write and validate documentation for service improvements
• Engage in periodic quality checks and software updates
Requirements:
• 1-2 years of relevant experience in financial management systems
• Knowledge of GRF-GRM / FMMS software
• Insights into the Quebec healthcare sector
• Must be bilingual in Fre...