Provide outstanding after-sales support as a Care & Repair Advisor. Diagnose product issues and deliver tailored repair solutions for leather and costume jewellery.
As a Care & Repair Advisor, your role is centered on creating a seamless client experience in a boutique environment. You will handle consultations, perform express and minor repairs, and ensure all aspects of repair logistics and inventory are managed effectively. Collaborate with boutique teams to uphold exceptional standards of craftsmanship and service.
Key Responsibilities:
• Welcome clients and evaluate their repair needs
• Conduct express and minor repairs on luxury items
• Manage repair logistics and administrative tasks
• Oversee inventory and spare part orders effectively
• Train team members on after-sales procedures
Requirements:
• Strong communication skills and a client-first approach
• Attention to detail with solid problem-solving capabilities
• Understanding of luxury produc...