Industry: Consumer Electronics

Accounts Managed

All TCL Product Lines

Overall Retailers Channel ( All TCL Product Lines)

Position Objective

Lead, execute, and continuously optimize the After‑Sales and Technical Service strategy for all consumer electronics product lines, ensuring excellence in service center operations, spare parts supply chain, call center performance, and customer post‑sale experience. This is a dual‑focus role combining strategic planning with hands‑on operational execution, driving service quality, customer satisfaction, and cost efficiency across the entire service ecosystem.

Key Responsibilities

• Service Center Management & Operations
  • Manage and oversee the network of authorized service centers (ASCs) across the country, ensuring compliance with brand standards, repair quality, and turnaround time targets.
  • Monitor and control repair cycle times (TAT – Turnaro...