Job Description

Aftersales Manager / Service Manager – Maidstone, Kent

Salary: Negotiable depending on experience plus bonus

Our client is a busy main dealership who is looking to recruit an experienced and successful Aftersales Manager / Service Manager to run their service department.

Service Manager / Aftersales Manager Role:

To oversee all aspects of the Service Department operations 

Reviewing CSI surveys and other measures for monitoring customer satisfaction

To challenge and drive the performance of the Service department staff

Manage, coach and motivate your team to build long-term staff delight and potential progression

Controlling costs for the department

Monitoring performance against agreed targets / budgets

To control the recruitment process, as required

Performance analysis to identify areas of weakness and appropriate, targeted marketing ac...