1. Quality Assurance, After‑Sales, and Training

• Lead and negotiate after‑sales service agreements in the local market to ensure service quality, cost efficiency, and customer satisfaction.
• Oversee warranty operations, including parts handling, audits, and technical/service training programs, to strengthen distributor capabilities and enhance service performance.
• Collaborate closely with general distributors to monitor, analyze, and report product quality issues, providing timely feedback to drive continuous product and process improvement.
• Coordinate and resolve after‑sales service claims between regional headquarters and distributors, ensuring prompt case closure and minimizing customer complaints.

2. Spare Parts Sales and Management

• Manage the end‑to‑end operations of after‑sales spare parts and accessories, from forecasting and ordering to delivery and execution, ensuring on‑time supply and operation...