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🥝 Agent - Voice | Collections (English)

iQor | Noida, India | Posted June 16, 2026

Agent - Voice | Collections (English)

Job Description

Job Summary:

We are searching for a polite, professional Collections' Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Collection's Agent may handle a high volume of inbound calls and should seek to create a positive experience for each caller. Collections' Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities:

  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.<...

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