I’m supporting a major digital transformation programme looking for an Agentforce Business Analyst with strong Salesforce and AI-driven customer journey experience to support the optimisation of conversational platforms and customer engagement services.

What we’re looking for

The right Agentforce Business Analyst should have:

• Experience working with Salesforce (Service Cloud / Agentforce preferred)
• Strong business analysis skills including requirements gathering, process mapping and stakeholder engagement
• Experience analysing customer journeys, conversational data and operational performance
• Understanding of AI-driven solutions, digital engagement platforms or conversational tools
• Ability to communicate with both technical and non-technical stakeholders

What’s in it for you?

• Immediate start
• Up to £660 p/d
• Inside IR35
• Occasional Travel