Job Description
Assist Department Head to carry out business activities and perform good customer service, maintenance of data integrity and achieve the company’s growth and profit objectives.
Main tasks:
Ensure smooth and timely shipment process flowEnsure all customers requirements are followed as per the Standard Operations Process (SOP)Ensure accurate and timely data entry into our operating systemMonitor shipment reports to ensure total customer satisfactionSupport the Supervisor/ Manager in the following areas:
Allocating workloads, monitoring workboard to ensure internal KPI’s are met e.g. timely data entryBuild and maintaining strong relationships with customersAssist the manager and supervisor in timely responding the requested information, as well as shipment process to external and internal customers which are required by company and customers.Assist in retention calls an...