Job Description
More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.
We are looking for a strategic and operationally driven Functional Product Owner with strong expertise in Contact Center and omnichannel servicing solutions . The ideal candidate has a deep understanding of Contact Center operations and is able to translate business and operational needs into scalable, global product capabilities.
This role requires close collaboration with Product, Technical and Operations teams in a global, agile, and multi‑country environment, with a strong focus on customer experience and operational efficiency.
Own and drive the functional vision and roadmap of the Contact Center platform, cov...