Job Description Oversee end-to-end lead management from multiple sources (digital campaigns, walk-ins, channel partners, referrals). Ensure prompt lead allocation, follow-ups, and qualification as per defined SLAs. Drive conversion of enquiries into site visits and bookings through structured follow-up strategies. Manage, mentor, and monitor the performance of the Pre-Sales / CRM executives. Set daily, weekly, and monthly targets for calls, follow-ups, and conversions. Conduct regular training sessions on product knowledge, call quality, and customer handling. Handle high-value or escalated customer interactions professionally. Ensure consistent, high-quality communication with prospective customers. Maintain accurate customer information and interaction history in the CRM system. Ensure complete and accurate data capture in CRM systems. Prepare MIS reports on lead sources, conversion ratios, response times, and team performance. Analyze data to identify gaps and recommend process impr...