Overview The consultant will lead the modernization of the user documentation operating model across a cybersecurity product portfolio. The role assesses current documentation processes, tools, governance, and content lifecycle, then designs and establishes the foundation for a scalable, AI-assisted approach that improves efficiency, consistency, and quality while maintaining rigorous standards for technical accuracy and accountability. Scope of Work

+ Assess the current state of user documentation across processes, workflows, tooling, governance, and content health.

+ Design a future-state, AI-first documentation operating model that improves content creation, maintenance, reuse, and governance.

+ Establish documentation standards, information architecture, taxonomy, metadata, versioning, and content lifecycle practices.

+ Identify and pilot high-value AI use cases across drafting, summarization, content reuse, maintenance, and knowledge man...