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🥝 AI / ML Engineer
Datum Software, Inc | Charlotte, North Carolina, United States | Posted May 13, 2026
Job Description
Job Description: AI Engineer – Conversational AI / IVRResponsibilities:
- Design, develop, and maintain AI solutions for IVR and conversational AI platforms.
- Implement LLM-based workflows, including prompt engineering, evaluation, and retrieval-augmented generation (RAG).
- Build and maintain knowledge retrieval pipelines to support IVR use cases such as FAQs, troubleshooting, and account-related queries.
- Evaluate and optimize model performance with a focus on accuracy, latency, and conversational quality.
- Contribute to the continuous improvement of AI-driven voice and conversational experiences.
Required Skills & Experience:
- 3+ years of experience in AI/ML development.
- Strong proficiency in Python.
- Hands-on experience with Large Language Models (LLMs), including: