Role name: AI Product Owner – Contact Center
Work site: Stamford, CT (Remote)

**AI Product Owner – Contact Center**

**Qualifications**

- Contact center experience focused on customer-facing experiences, not back-end systems (e.g., Pega).
- Experience designing conversational flows, including deterministic bots/IVR and digital self-service journeys.
- Product Owner experience (not project management), with strong business analysis and data-driven decision-making skills.
- Ability to analyze call volume, business rules, and operational data to make informed product decisions.
- Availability to travel 1–2 times per month to Denver (required).

**Nice to Have**
• Experience with Google's contact center platform
Experience is telco is a plus