This role sits in Ford’s Connected Vehicle Software’s Work Management System team, supporting an enterprise-scale Jama Connect environment used across vehicle development. Your responsibilities will be divided between ongoing operational support and implementing project-driven improvements, focusing on updating application lifecycle management processes, enhancing system integrations, and increasing comprehensive traceability for engineering teams and organizational leadership.

**What you'll do...**

+ Operate and support Jama Connect in an enterprise-scale, including administration, troubleshooting, and user enablement via a ticket-driven support model.
+ Configure and maintain Jama Connect projects: item types, workflows, relationship rules, baselines, review/approval flows, permissions, and project templates.
+ Respond to user requests and incidents (access provisioning, defects, performance/usage issues), providing clear guidance and driving issues to resolut...