Responsibilities

• Ensure all requests, incidents and queries are triaged in Service Management tool within agreed SLAs
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Performing requirements analysis
• Documenting and communicating the results of your efforts
• Working closely with clients, technicians, and managerial staff
• Ensuring solutions meet business needs and requirements
• Performing user acceptance testing

Qualifications and Experience

• Experience working with customers
• Experience with SQL or MS Excel for data processing or reporting
• Very good analytical thinking focused on details
• Strong written and verbal communication skills
• High knowledge of English language (>70% Level)
• Capable of identifying trends and using statistics to interpret data
• Orga...