Want to take the next step in your career? Come join our team working in person at our Richmond headquarters! As an Analyst, Customer Relations, you will serve as an advocate for CarMax customers—owning complex, high-impact escalations and driving resolution strategies that protect and strengthen the CarMax brand. This role requires sound judgment, strong analytical skills, and the ability to lead outcomes through CarMax’s Iconic Issue Resolution approach. You’ll communicate confidently in sensitive situations, influence cross-functional partners, and help elevate team capability through guidance and mentoring. If you’re energized by problem-solving, stakeholder management, and delivering decisive outcomes, this role offers meaningful, enterprise-level impact.
Why CarMax? At CarMax, we are the nation’s largest retailer of used cars with stor...