Job Summary

Position: Analyst I, Customer Complaints

Reports to: Manager Complaint Vigilance

Location: North America, Canada, Ontario, Guelph (Hybrid)

Responsibilities

As an Analyst I, you will assist in the assessment and investigation of product complaints, coordinate with various departments to ensure effective corrective actions, support regulatory submissions and reporting related to adverse events, track corrective action effectiveness, and respond to basic customer inquiries.

• Conduct initial assessment and identification of complaints in alignment with the product quality complaint program, reviewing complaints to verify customer verbatim, lot number, subject coding, and trend analysis.
• Review and process Monitored for Trend (MFT), change logs from call center and medical safety to assess impact on triage and investigation processes.
• Evaluate field samples and/or photo attachments and analyze com...