I. Job Summary

We are looking for an experienced Workforce Management reporting and analytics professional to help build the next generation of reporting for our Customer Experience organization. If you excel at translating complex data into clear insights and enjoy building Power BI-ready datasets, automated reporting pipelines, and enterprise dashboards, this role is for you.

You will work extensively with tools and platforms, including Power BI, SQL, Excel, NICE IEX, the NICE Data Environment, DRIVE, CC Pulse, Genesys Cloud, Avaya, and Salesforce. You will build reporting solutions that support service levels, agent productivity, staffing insights, and operational performance.

This role is central to developing the organization’s unified “one stop shop” enterprise dashboard and helping modernize how data is used across Workforce Management and Operations.


II. Essential Duties and Responsibilities