Responsibilities

• Responsible for ensuring timely and accurate processing of transactions within established guidelines.
• Ensures day to day deliverables are met.
• Checklists are to be prepared and submitted to the next level on a daily basis.
• Handles resolution of issue highlights issues to the supervisors/experts.
• Tracks trends within the daily deliverables (SLA/KRA) and works along with supervisor to enhance their processes/procedures knowledge.
• Responsible for identifying and resolving problems within established guidelines.
• Expected to use some initiative but refer more complex problems to supervisors/experts.
• Works effectively as a team member but also independently.
• Working towards becoming proficient in all areas of the job.
• Running and creating formal reports.
• Creating and executing function specific reports.
• Follows the incident/regulatory breach (operational ri...