About the Role

Our client, a major New England investor-owned utility, is seeking a detail-oriented and proactive Analyst to support the final phase of a large-scale Advanced Metering Infrastructure (AMI) deployment. The AMI Support Analyst is responsible for resolving exceptions within AMI systems, ensuring accurate and timely meter data flow, and coordinating across internal teams to maintain operational efficiency. Success in this role depends on strong customer service instincts, analytical thinking, and exceptional problem-solving ability.

A Typical Day

• Resolve exceptions between the work order management system and the billing system


• Review case notes, verify property details via public map tools and assessor records, and document findings


• Contact customers, landlords, or property managers as appropriate; close billing exceptions after contact while tracking deployme...