Appeals Admin Assistant – Downpatrick and Newry Office

Community Advice Newry, Mourne

Role Overview

As an Appeals Administration Assistant, you will support our Tribunal Representative in managing a busy caseload of clients appealing decisions related to social security benefits. This is a rewarding opportunity to develop administrative and legal support skills in a meaningful setting.

Key Responsibilities

• Organising and filing correspondence from the Northern Ireland Courts and Tribunal Service (NICTS)
• Sorting and managing evidence received from clients
• Assisting clients in gathering supporting documentation for their appeals
• Scanning and uploading documents to our electronic case management system (or emailing scanned copies if preferred)
• Communicating with clients via phone and email to provide updates or request information

Ideal Candidate

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