Location: Mandaluyong (On-site)

Experience: 1-3 years; Education: Diploma; Employment type: Full-time.

Job Description

We are seeking an experienced Apple Technical Support Specialist to diagnose, resolve, and maintain Apple hardware and software in our Mandaluyong office. The role focuses on providing technical assistance to customers, ensuring system performance, and collaborating with the team to continuously improve service delivery.

Responsibilities

• Diagnose and resolve hardware and software issues for Apple devices.
• Perform regular maintenance and updates on Apple products.
• Assist customers with product inquiries and technical support.
• Utilize monitoring tools (Prometheus, Grafana) to ensure system performance and security.
• Collaborate with the team to improve service delivery and customer satisfaction.

Requirements

• Educational Qualifications: Di...