Key Responsibilities:

1. Site Sampling & Technical Validation

      • Conduct material and substrate sampling as per project specifications and QA protocols.

      • Document site conditions, application readiness, and deviations with photographic and written reports.

      • Coordinate with lab teams for sample analysis and result interpretation.

2. Onsite Training & Skill Development

      • Deliver hands-on training sessions to applicators and site teams on product usage, safety, and installation techniques.

      • Customise training content for multilingual and culturally diverse teams.

      • Evaluate trainee performance and provide feedback for continuous improvement.

3. Complaint Handling & Resolution

      • Investigate product- or application-related complaints through site visits and stakeholder interviews.