Monthly Salary:
Up to $7,000 + Performance Bonus
Permanent Ang Mo Kio Mon to Fri 8am to 5.30pm Up to $7,000 + Performance Bonus
Job Descriptions
Provide direct technical assistance (remotely and onsite) to clientcustomers
Identify, follow-up, resolve and document customer technical complaints with regular feedback to management and customer
Plan, design and contribute to commercial roll-out projects such as installations, acceptance tests and training
Execute and Lead service interventions such as system upgrades, configuration changes and preventive maintenances
Interface with other departments on product deficiencies, whilst acting as the customer's liaison
Contribute to Product Lifecycle Management by providing input for Products improvement via continuous interaction with Systems Engineering
Issue technical bulletins, procedures and work methods in order to maintain and extend the client product knowledge base
Assist in the validation, documentation...