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🥝 Application Service Delivery Manager (Bogotá)

SGS | bogotá, Colombia | Posted June 19, 2026

Job Description

Company Description

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the general benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Key responsibilities

Manage service risks, monitor KPIs to meet operational objectives, propose improvements. The ASDM ensures services have adequate capacity and performance by coordinating functional teams and vendors. Additionally, they promote continuous improvement, manage service governance, and communicate with senior stakeholders.

Specific Responsibilities

1. Service Delivery Management

  • Assess new business requests and propose improvements.
  • Support stakeholders in problem resolution and escalations.
  • Ensure service delivery meets SLAs; negotiate as needed.
  • Diagnose...

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