Responsibilities

• Ensure high availability and operational continuity of assigned applications.
• Provide Level 2 and Level 3 application support, including incident, problem, and change management.
• Act as the technical focal point for vendors and third‑party service providers.
• Support and manage application components such as servers, integrations, proxies, and monitoring tools.
• Participate in application enhancement, development, and modernization initiatives.
• Support on‑premise, cloud, and hybrid environments, including migration projects.
• Collaborate closely with Product Owners, Service Owners, Business stakeholders, QA teams, and operational users.
• Maintain technical documentation, operational procedures, and knowledge‑transfer materials.
• Proactively identify risks and opportunities for improvements in performance, stability, and security.

Required Qualifications