Job Information

• Location: Jobio
• Client/Employer: Iptor
• Job reference: 901f2740c4207ba1801bf553b e
• Listing type: Basic
• EU work permit required: No
• Posted:
• Application deadline:

Job Overview

Support our growth plans as the next Application Support Consultant Team Lead. Lead and mature day‑to‑day customer support operations, ensuring SLA compliance, transparent incident handling, high‑quality customer communications, and continuous improvement across global customer environments.

Key Responsibilities

• Operational Leadership
  • Manage day‑to‑day support operations including ticket triage, real‑time monitoring of queues, workload balancing, and skill‑based assignment.
  • Ensure SLA compliance by proactively identifying jeopardy risks and driving timely resolution or escalation.
  • Oversee structured stand‑ups, ticket handovers, and daily ...