**Responsibilities**- Work with ServiceNow incidents, both automatically generated and user-raised- Follow detailed workflows outlined in Confluence- Escalate cases to clients when necessary- Validate data from financial organization websites, understanding macroeconomic categories- Handle case-sensitive data under strict SLAs- Escalate issues when workflows cannot be followed- Perform incident and change management**Requirements**:- 2+ years of experience in Application Support- Experience with ticketing systems- Strong communication skills for external user interactions- Stress resistance, ability to work under pressure, and high motivation- ITIL knowledge is a plus- English level B2+**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee's initia...