Responsibilities

• Ability to keep customer at the forefront of all requests and advocate for the Customers needs at all times
• Advocate for Customer Success Own and track tickets within SLAs
• Identify, resolve or manage the resolution of system issues
• Familiarity with multichannel service delivery and communications to handle service requests
• Supports internal clients with system admin tasks and product knowledge expert advice
• Seek more information, by asking the right questions to collect information to assist and resolve the issue
• Communicate to all levels to ensure clients and management are informed of issue status and updates
• Manage escalation to 2nd Line
• Improve, manage and update Knowledgebase
• Familiar working with automated system monitoring and applications across large networks
• Assignments as required and relevant by management
• Achieve the KPIs: Hel...