For additional information, please review .## · Provide user support for critical GCMS,OTC and Monet platforms. · Support all aspects of GCMS, OTC and Margin trade flows including SOD/ EOD/ Intraday risk and regulatory reporting. · Start of day checks, continuous monitoring of application and underlying infrastructure and regional handover at end of day. · You will be expected to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements. · Act as a liaison between users/traders, interfacing internal technology groups and vendors, as well as being a liaise with developers and other technical support services (i.e. Unix SA’s, Market Data Teams) · Ensure high application availability by performing system health checks and preventative maintenance tasks. · Ensure all productions issues are logged and updated as per the Support team policies and procedures. · Participate in applicat...