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🥝 Application Support – Service Delivery Lead

Clover Infotech Private Limited | mumbai, India | Posted May 31, 2026

Application Support – Service Delivery Lead

Job Description

Job Openings

Application Support - Service Delivery Lead

Experience

7-10 Years

Location

Mumbai

Job Summary:

The Service Delivery Lead is responsible for managing and ensuring smooth application support operations for Retail Net Banking and Mobile Banking. This role involves leading the team, delivering on SLAs, managing escalations, and ensuring high service quality for clients in the Banking and Financial Services domain.

Key Responsibilities:

  • Oversee and manage application support for Retail Net Banking and Mobile Banking channels.
  • Ensure adherence to SLAs and timely resolution of client issues.
  • Act as the point of escalation for critical incidents and coordinate with L2/L3 teams for resolution.
  • Manage and mentor the support team, ensuring skill development and performance improvement.
  • Collaborate with stakeholders ...

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