Elevate user satisfaction as an Application Support Specialist in Toronto, focused on Salesforce and customer support in a contract role. Manage incidents dynamically while prioritizing urgent requests.
This intermediate-level position spans over 1-year with a possibility of extension at a site located at 5700 Yonge St. The successful candidate should be adept in working with ticket management systems while offering stellar support to end-users. Your efforts will include resolving technical issues and maintaining a thorough knowledge base.
Key Responsibilities:
• Provide comprehensive support for Salesforce applications and user queries
• Monitor and manage ticket queues effectively
• Perform necessary functional testing and defect validation
• Collaborate with development and QA teams for issue resolution
• Maintain robust documentation for all processes and updates
Requirements:
• Intermediate experience with Salesforce and SaaS platforms
• Strong backgr...