Elevate customer solutions as an Applications Specialist with Bell Canada. Provide vital application and infrastructure support while collaborating in a hybrid work environment.
Bell Canada is seeking a dedicated Applications Specialist with a focus on proactive support. You will work closely with contact center solution architects and network professionals to ensure stability and service availability for business customers. Your role involves using technical and analytical skills to enhance customer satisfaction and system performance.
Key Responsibilities:
• Implement innovative solutions for service improvement
• Troubleshoot technical problems for customer applications
• Prevent downtime using analytical skills
• Build customer loyalty and maintain relationships
• Collaborate with partners and stakeholders effectively
Requirements:
• Minimum 3 years in a technical/product management role
• Experience with platforms like Genesys Cloud and Avaya
• Und...