Join Citi as an Applications Support Senior Analyst in Mississauga, Ontario, focusing on application stability and user support in a hybrid model. Utilize your analytical skills to drive significant improvements.
In this senior role, you will deliver technical assistance to users of Citi Applications while ensuring applications operate smoothly. Responsibilities include managing application environments, identifying risks, and coordinating with various teams to resolve issues quickly. Your leadership will play a critical role in enhancing operational effectiveness and mentoring junior analysts.
Key Responsibilities:
• Provide swift technical support for users and applications
• Conduct risk assessments and handle escalations
• Monitor daily operations and application performance
• Support application releases from testing to deployment
• Develop application documentation and best practices
Requirements:
• 6 to 12 years of applications support experience
• ...