We are seeking a Membership Services Administrator Apprentice to support the ongoing success of the business through key membership administration tasks. The role is office‑based, Monday to Friday, in the Hatfield Club office.

Responsibilities

• Maintain accurate membership records
• Handle member communications
• Support processes such as refunds, reconciliations, migrations and Direct Debit runs
• Assist with learning for the Customer Service Level 3 Apprenticeship (including Customer Insights, Positive Customer Experience, Service Performance, Customer Journey, Ownership and Responsibility, Culture and Environmental Awareness)

Qualifications

• Excellent organization, communication, and time management skills
• Ability to manage workload independently and use initiative
• Methodical and logical approach with strong attention to detail
• Positive team player who can work collabora...