Responsibilities

Build People Capability

• Coaching and mentoring restaurant leaders to lead high-performing teams; role-model inclusive, values-led leadership and effective on-the-floor coaching.
• Identifying and accelerating high-potential talent; maintaining a healthy pipeline of Team Leaders, RMs and RGMs.
• Partner with People Capability Leader (PCL) and operational leaders to design employee engagement plans (recognition and growth pathways) that improve retention.
• Ensuring clear goals, timely feedback, and result management; closing skill gaps through targeted development and training certification.
• Safeguarding safe staffing levels and balanced rosters; upholding safety, security and labour practice standards.

Deliver a Consistent Customer Experience

• Auditing and coaching CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality, Speed of Service), ROCC (Restaurant Operations ...