Job Summary

We are seeking an experienced banking professional to manage end-to-end branch operations, ensure strong regulatory compliance, and uphold high service standards. This role plays a critical part in safeguarding the branch’s operational integrity while supporting business growth through customer engagement, referrals, and cross-selling. The successful candidate will work closely with the Branch Manager to ensure operational excellence, risk discipline, and a consistent customer experience.

Job Responsibilities

Branch Operations & Governance

• Manage daily branch operational activities in accordance with internal policies, the Branch Manual, and regulatory requirements.
• Ensure compliance with BNM regulations, AMLA, FSA/IFSA, PDPA, FATCA, FEA, and related guidelines.
• Oversee account opening, customer profile maintenance, and service requests to ensure accuracy and compliance.
• Manage cash operations i...