Roles and Responsibilities

• To be successful in this role, you should demonstrate good powers of observation and be able to identify weaknesses before they become problematic.
• Collaborates with Line Manager to set performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, and policies, procedures, and regulations.
• Identifies training needs and opportunities; develops and implements a plan for meeting those needs.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• You are also expected to be proactive, hungry to learn and be respectful in all your dealings with staff, prospects, guests, and members.
• You should be able to network and build lasting, professional relationships with guests and members, while constantly looking for ways to in...