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🥝 Assistant Customer Insights Manager (Voice of Customer)

The Hong Kong Jockey Club | hong kong, Hong Kong | Posted June 30, 2026

Assistant Customer Insights Manager (Voice of Customer)

Job Description

The Department

The Customer Strategy, Insights and Innovation (CSII) Division identifies and leads the customer journey for all stakeholders across the Club ecosystem. The Division centralises the Club’s customer understanding and insights across owners, members and wagering customers, striving for innovation via our Digital and Retail channels. Through enhanced data provision & insights, and online / offline customer strategies devised, improve the channels’ and customer groups’ ability to enhance customer experience, drive wagering turnover and groom customers up the tiers.

The Job

You will:

  • Coordinate with cross-departmental teams to collect front-line customer feedback; summarize customer feedback and findings with standardized reports
  • Assist in developing and monitoring a customer satisfaction score to track customer satisfaction level across the Club
  • Track customer advocacy and satisfac...

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