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🥝 Assistant Director - Programme and Incident Management (CIO Office)
synapxe | singapore, Singapore | Posted May 25, 2026
Job Description
- Approve all production Change Requests (CRs) for Synapxe Managed and Cluster Managed Systems on behalf of GCIO/GCIO delegates, ensuring changes are adequately tested, communicated in advance, and supported by post‑implementation verification and contingency/rollback plans
- Direct and guide change requesters on adherence to the Synapxe Production Change Control process, ensuring all CRs are supported by a complete implementation plan, required documentation (SIT, UAT, OAT), and necessary approvals from the System Program Director, System Custodian/System Owner prior to endorsement
- Partner with the Institution CIO Office to identify Critical Systems with interdependencies and establish coordination protocols for maintenance windows to minimise operational impact on hospitals and clinics
- Lead the monthly Major Change Review meeting with the Central CAB team to de‑conflict Major Change Requests and safeguard healthcare operations
- Own and govern th...