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🥝 Assistant Guest Relations Manager
the fullerton bay hotel | singapore, Singapore | Posted June 25, 2026
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES - Keep abreast of changes in F&B, especially high‑end bar trends, and proactively analyze emerging trends and guests’ changing needs and preferences.
- Champion high standards of Guest Relation services in all areas, providing constant and honest feedback to team members and coaching them.
- Establish rapport with guests, maintaining good relationships and handling all guest feedback, complaints, and service recovery in a timely manner.
- Serve as the key contact person for event organisers to ensure all operating departments meet event requirements seamlessly; personally verify that guests receive the best possible service and pre‑empt or spot possible shortfalls, providing timely solutions.
- Drive and develop guest engagement and satisfaction programmes, targeting customer loyalty and repeat business, aiming for a high guest return ratio.
- Review, implement, and ensure effective and efficie...