A Position Overview

Position Title

Assistant Key Account Manager – HDFC Asset Channel

Department

HDFC Relationship Channel

Level/ Band

AM

Grade

304

B Organizational Relationships

Reports To

Area Manager

Supervises

C Job Dimensions

Geographic Area Covered

HDFC Bank Relationship 

Stakeholders Internal

HDFC Bank Relationship Supervisors 

External

D Key Result Areas

Organization process

Key contributions

Frequency

Training 

Prepare training material for New Phone Bankers

Certification/ Motivation of Phone bankers 

Timely Completion of training 

Coaching callers based on quality scores for improvement

Training to improve sales

Daily / Monthly

Quality ...