The Assistant Manager / Manager, Billing is responsible for supporting end-to-end billing operations for Sembcorp’s business. The role ensures timely and accurate bill generation, validation, reconciliation and collection support, while driving continuous improvement in billing processes, controls and systems. This position works closely with commercial, metering, finance, customer service and digital teams to support operational excellence and compliance to develop positive customer experience.

• Manage and support end-to-end billing operations for power customers, including bill preparation, validation, issuance, adjustments, credits and final bill processing.
• Team leader accountable for ensuring billing accuracy, timeliness and completeness.
• Investigate and resolve billing exceptions, disputed items, account discrepancies and customer queries in a timely and professional manner.
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