Responsibilities

• To coordinate the resolution of all escalations. Accountable for directly working with the business to assist in all case escalations.
• Identify and execute robust and continuous improvement opportunities within the stakeholders.
• Closely interact with business and provide ad-hoc solutions to their solution needs.
• Require to standby after office hours to manage escalation from other continents and regions.

Qualifications

• Diploma/Degree holder or an equivalent professional qualification preferably in Business, Information System, IT.
• Minimum 5 years' experience in IT & business intelligence or 2 to 5 years.
• Fluency in both written and spoken English, Mandarin & Cantonese.
• Proficient in MS Office and PC applications.
• Good Project Management skills.
• Ability to think strategically.
• Excellent communication.
• Knowledge of computers and releva...