Overview We are seeking a proactive and customer-focused Assistant Manager – CRM with prior experience in the real estate development sector. The role involves managing post-sales activities, ensuring high customer satisfaction, handling documentation, and maintaining effective communication between customers and internal teams.
Responsibilities - Manage the end-to-end customer relationship process from booking to handover.
- Coordinate with sales, finance, projects, and legal teams to resolve customer queries.
- Handle customer documentation, agreement execution, and payment follow-ups.
- Ensure timely updates to customers regarding project progress and possession timelines.
- Address customer concerns and provide effective resolutions.
- Support in CRM data management and maintaining accurate records.
- Assist in planning and executing customer engagement initiatives.
- Generate reports and MIS for management...