Area of Interest: Investment Banking, Markets, and Research

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188

Work style: Hybrid Worker

Custody is a growing product line within the Custody business, especially within the Middle East regions, with solid securities and cash management offerings becoming a key client demand. This is a trade settlements process which team is responsible to ensure clients trade instructions are processed accordingly as per the SLA ensuring they are settled on a timely basis.

The Opportunity

• Monitoring ‘Service Quality’ of the team to ensure high customer service standards and drive rigorous customer centric quality campaigns/initiatives to increase quality awareness in the team. Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction.
• Problem situations are proactively identified, resolved and escalated to give maximum customer s...