As a Sofitel Team Leader, you will exhibit leadership through:

• Luxury Attitude
• Passion & Pride for the Brand
• Enables Team Success
• Curates a Culture of Belonging
• Luxury Guest Experience

YOUR PURPOSE

To ensure each and every guest receives a personalised, luxury experience during their time with Sofitel

POSITION OVERVIEW

Assist in the management of the hotel Front Office operation including Front Office, Portering and Night Audit functions. Maintaining Sofitel’s reputation as market leader for individualised luxury guest service.

• Assist in the management of the hotel Front-Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality. Oversee the operations of the department and suggest improvements to service and processes.

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