Assistant Manager – Pro Hockey Life

Pro Hockey Life is Canada’s largest hockey‑centric retailer and a member of the Canadian Tire family. We promote a healthy, active lifestyle and aim to lead our communities.

Responsibilities

• Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire store team.
• Meet staff training saturation targets related to product knowledge and fit etiquette.
• Achieve individual net promoter score (NPS) store targets.
• Ensure staff onboarding aligns with company expectations.
• Become an ambassador of Canadian Tire’s Triangle Rewards Program.
• Provide continuous feedback and coaching to store teams using store‑force reporting, daily huddles, and formal performance evaluation programs.
• Execute visual compliance standards, store maintenance, and pricing standards.
• Meet all store operating initiatives and directives according to required timelines. <...